Metropolitan Revenue Collections is part of Alefbet Holdings, a Global Collections and Recoveries powerhouse with over 2,500 employees, national offices in Johannesburg and Rosebank, and more than two decades of collections expertise across our group of established debt collections specialists – Metropolitan Revenue Collections, Shapiro Shaik Defries and Associates, and ITC Business Administrators.
Established in 2016, Metro Collect has the advantage of operating with the focus and responsiveness of a specialist collections business, while leveraging the scale, infrastructure, technology, governance, and operational capabilities of a larger group. This enables us to deliver customised collections solutions with the strength, capacity, and reliability required to support clients across complex and high-volume environments.
Metro Collect is a Level 1 B-BBEE contributor, with 59.33% Black Woman Ownership.
Why Metro Collect
Collections That Work.
Partnerships That Last.
Metro Collect combines the operational muscle of one of South Africa’s leading Global Business Services groups.
We recover debt. We protect customer relationships. We deliver.
Purpose-Built
We specialise in addressing the collections challenges unique to financial services providers, retailers, telecommunications providers, utilities, government institutions, healthcare providers, and other key sectors.
Metro Collect is agile and adaptive in responding to each client’s specific operational, regulatory, and customer engagement needs. Our solutions are flexible, scalable, and responsive, allowing us to tailor our approach according to portfolio type, client objectives, customer profile, and required outcomes.
As part of the Alefbet Group, Metro Collect has the advantage of operating with the focus and responsiveness of a specialist collections business, while leveraging the scale, infrastructure, technology, governance, and operational capabilities of a larger group. This enables us to deliver customised collections solutions with the strength, capacity, and reliability required to support clients across complex and high-volume environments.AI-Powered. Human-Centred.
Our agents and digital-first strategies combine cutting-edge technology with behavioural economics principles - so every interaction is people-led, smarter, more empathetic, and more effective.
Proven at Scale
Backed by Alefbet Holdings, our 800-seat collections powerhouse is built to scale and deliver millions of quality interactions monthly. We bring high volume precision, managing over one million active accounts monthly and millions of engagements across voice, digital, and WhatsApp channels.
About Metro Collect
Your Partner for Effective Collections and Revenue Recovery
Metro Collect is a debt collections business built to serve the needs of South Africa’s public sector and businesses – from financial services providers, retailers, telecommunications providers, utilities, government institutions, municipalities and healthcare providers among others – with the technology, scale, and people to deliver.
As a Level 1 B-BBEE contributor, with 59.33% Black Woman Ownership, we are committed to meaningful transformation, partnering with institutions that prioritise inclusive growth, impact, and sustainable empowerment.
Our Capabilities at a Glance
Everything You Need. One Partner.
High-Volume
Contact Centre
Large consumer database of 3million+ consumers
AI Agents
& Digital Campaigns
WhatsApp Chatbot for
24/7 Self-Service
Track & Trace with Credit Bureau Integration
Real-Time
Reporting & Analytics
Fully POPI Compliant
& DebiCheck Ready
Business Continuity
& Strong Partnerships
B-BBEE & Transformation
Building Careers, Empowering Women, Transforming Communities
Metro Collect is a proudly Level 1 B-BBEE contributor and 59.33% black woman-owned business, committed to driving meaningful transformation through empowerment, employment creation, and sustainable career development.
Through our focus on inclusive growth, we create opportunities for women and previously unemployed graduates to enter the workplace, develop critical skills, and build long-term career paths within the collections and revenue management sector.
